Minco is a global provider of thermal solutions, temperature sensing and control, and flex circuit solutions for medical, aerospace, defense, oil and gas, power generation, and other high-reliability applications.  Our experienced team couples advanced product technologies, expert design and engineering services, and a deep understanding of our customers’ applications to provide comprehensive solutions that meet exacting requirements for quality, reliability, and performance. 

Minco has an outstanding opportunity for you to join our Operations team as a full-time Customer Service Representative. The Customer Service Representatives work with our clients, as determined by geographical area.  Customer Service Representatives ensure profitable business growth across our diverse product and solution offerings, in all our current and future markets.

Role:

• Provides competent Minco product and service solutions to our many varied clients/customers; successfully meeting or exceeding all company profit and growth expectations.
• Ensures company pricing and profit integrity on any/all client/customer programs and projects.
• Demonstrates sound business acumen; successfully implements all client/customer solutions with continual company profit-mindedness.
• Ensures complete compliance of all client/customer purchases and/or purchase orders, with the full enforcement of any/all company policies, procedures, and/or programs.  Client/customer purchases and/or purchase orders are thoroughly reviewed, vetted, approved, or disapproved of to be in complete compliance with any/all company policies, procedures, and/or programs.
• Timely, professionally, competently, and profitably solve any client/customer inquiries and challenges
• Implements, monitors, and communicates all client/customer projects, programs, and orders to successful and timely completion.
• Proactively solves opportunities and challenges by implementing actionable solutions, ensuring company profit, revenue, and growth objectives are met or exceeded.
• Performs other duties as identified.

Skills:

• Outstanding communication skills, both written and verbal, with external constituents (prospects, customers, third parties…) and with fellow employees and Management.
• Successful and demonstrable skills to multitask; successfully implement many and varied opportunities, programs, and/or projects continually.
• Sound business acumen for many and varied business opportunities and challenges.
• Effectively and successfully build relationships with prospects, customers, third parties, fellow employees, and Management.
• Outstanding skills of taking the initiative, accurately assessing situations, circumstances, and opportunities, and then implementing successful solutions promptly.
• Successful and demonstrable experience in timely responding to and resolving opportunities, questions, concerns, and challenges.
• Exceptional project management, organizational, communication, and presentation skills, including all those customer-facing, external, and internal.
• Thrives working in a fast-paced, dynamic, active, and high-volume work environment.
• Competent and proficient with all Microsoft applications, and the ability to learn more.

Qualifications

• A minimum of three (3) years working in a similar role at a business-to-business manufacturing company with diverse product and service solutions.
• High School Diploma, GED, associate or bachelor’s degree in business, Business Management, Marketing, or Liberal Arts.
• This position requires the use of information or access to hardware and software, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the definition of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

Work Environment

• General office environment
• Domestic and/or International Travel might be twenty percent or more, as needed.

At Minco, we pride ourselves on our commitment to our employees. That is why we consciously seek to provide you with benefits and services that help balance work life and personal life, as well as assist with your personal and professional growth. We offer a competitive wage and benefits package, including tuition reimbursement, health and dental insurance, and employee incentive programs. We are located one block from the bus line, as well as offering free parking.

To Apply:  Please complete the application online through Employee Self-Service OR at www.minco.com/careers.  If you need assistance applying, please contact Human Resources.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Minco Products, Inc is an E-Verify employer.

Applicants for this position must be legally authorized to work in the United States without company sponsorship