Job Summary:

Customer Service Representatives work with our existing small and medium-sized clients, as determined by volume and/or complexity.  A number of these client opportunities have finite opportunities for measured growth and additional product family sales expansion, which often entail more volume, more scale, and more complexity.  Customer Service Representatives ensure profitable business growth in our many and varied product and solution offerings, in all our current and future diversified markets.

Role:

• Meets or exceeds Quotas.
• Provides competent Minco product and service solutions to our many and varied clients/customers; successfully meeting or exceeding all company profit and growth expectations.
• Ensures company pricing and profit integrity on any/any/all client/customer programs and projects.  Client/customer quotations are provided with the prior written approval of the Manager – Product Marketing Management and the appropriate product family Engineering Manager, and/or the full, ethical, and honorable utilization of ProfitMiner.
• Demonstrates sound business acumen; successfully implements all client/customer solutions with continual company profit-mindedness.

• Ensures complete compliance of any/all client/customer purchases and/or purchase orders, with the full enforcement of any/all company policies, procedures, and/or programs.  Client/customer purchases and/or purchase orders are thoroughly reviewed, vetted, approved or disapproved to be in complete compliance with any/all company policies, procedures, and/or programs.

• Successfully implements all external and internal constituent programs timely, professional, competent, and profitable manner, as approved by Management.
• Timely, professionally, competently, and profitably solves any client/customer inquiries and challenges, as approved by Management.
• Successfully and timely implements all company program and service offerings approved by the collaborative work of Management, Engineering, Quality, and Product Marketing, as approved by Management.
• Implements, monitors, and communicates all client/customer projects, programs, and orders to successful and timely completion.
• Thorough understanding of competitors’ product and service offerings, and pricing.
• Ensures all relevant market, competitive, commercial, and technical information is/are timely provided to the Management of Engineering, Quality, and Product Marketing.
• Implements company profitable growth and pricing strategies for/all clients/customers.
• Proactively solves opportunities and challenges by implementing actionable solutions, ensuring company profit, revenue, and growth objectives are met or exceeded.
• Successfully identifies and creates opportunities to expand our company's product and service offerings; successfully implements and achieves all company growth objectives.
• Contributes timely to any/all market, product, and service offerings via all communication mediums and channels.
• Performs other duties as identified.

Skills:

• Outstanding communication skills, both written and verbal, with external constituents (prospects, customers, third parties…) and with fellow employees and Management.
• Excellent presentation skills, both externally with prospects, customers, and third parties, as well as internally within the company.
• Successful and demonstrable skills to multitask; successfully implement many and varied opportunities, programs, and/or projects continually.
• Sound business acumen for many and varied business opportunities and challenges.
• Create, develop, deliver, and implement well-reasoned recommendations and sound business decisions to Management timely.
• Effectively and successfully build relationships with prospects, customers, third parties, fellow employees, and Management.
• Outstanding skills of taking the initiative, accurately assessing situations, circumstances, and opportunities, and then implementing successful solutions promptly.
• Successful and demonstrable experience in timely responding to and resolving opportunities, questions, concerns, and challenges.
• Exceptional project management, organizational, communication, and presentation skills, including all those customer-facing, external, and internal.
• Thrives working in a fast-paced, dynamic, active, and high-volume work environment.
• Competent and proficient with all Microsoft applications and the ability to learn more.

Qualifications

• A minimum of three (3) years working in a similar role at a business-to-business manufacturing company with diverse product and service solutions.
• High School Diploma, GED, associate or bachelor’s degree in business, Business Management, Marketing, or Liberal Arts.

Work Environment

• General office environment
• Domestic and/or International Travel might be twenty percent or more, as needed.

Why Minco?

At Minco, we offer benefits and services that help balance work life and personal life, a competitive wage and benefits package, opportunities for continuous improvement and personal growth, and company celebrations – some of the many reasons that make Minco a great place to work!

Find out why you would love working at Minco by learning more about our company culture and the rewards of working with us at www.minco.com/careers - then apply! 

Current Minco Employees: Please apply via your employee page. If you need assistance, please contact HumanResources@minco.com

Reports To: Customer Service Supervisor

Location: Fridley, Minnesota

Benefits: Healthcare benefits are eligible on the first of the month following the hire date, 401K with an employer match after 61 days of full-time employment, Short Term Disability Insurance, Long Term Disability Insurance, HAS, and FSA available, Tuition Reimbursement, Employee Managed Time-Off

We are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran status, marital status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.

Minco Products, Inc. is an E-Verify employer.

This position requires the use of information or access to hardware and software that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons, as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee)