Customer Service Representatives work with our existing small and medium-sized clients, as determined by volume and/or complexity.  A number of these client opportunities have finite opportunity for measured growth and additional product family sales expansion, which often entail more volume, more scale, more complexity.  Customer Service Representatives ensure profitable business growth in our many and varied product and solution offerings, in all our current and future diversified markets.

Role:

• Meets or exceeds Quotas.
• Provides competent Minco product and service solutions to our many and varied clients/customers; successfully meeting or exceeding all company profit and growth expectations.
• Ensures company pricing and profit integrity on any/all client/customer programs and projects.  Client/customer quotations are provided with the prior written approval of the Manager – Product Marketing Management and the appropriate product family Engineering Manager, and/or the full, ethical and honorable utilization of ProfitMiner.
• Demonstrates sound business acumen; successfully implementing all client/customer solutions with continual company profit-mindedness.
• Ensures full and complete compliance of any/all client/customer purchases and/or purchase orders, with the full enforcement of any/all company policies, procedures, and/or programs.  Client/customer purchases and/or purchase orders are thoroughly reviewed, vetted, approved or disapproved to be in full and complete compliance with any/all company policies, procedures, and/or programs.
• Successfully implements all external and internal constituent programs timely, professionally, competently, and profitably, as approved by Management.
• Timely, professionally, competently, and profitably solves any and all client/customer inquiries and challenges, as approved by Management.
• Successfully and timely implements all company program and service offerings approved by the collaborative work of Management, Engineering, Quality, and Product Marketing, as approved by Management.
• Implements, monitors, and communicates timely all client/customer projects, programs, and orders to successful and timely completion.
• Thorough understanding of competitor’s product and service offerings, and pricing.
• Ensures all relevant market, competitive, commercial, and technical information is/are timely provided to the Management of Engineering, Quality, and Product Marketing.
• Implements company profitable growth and pricing strategies for any/all clients/customers.
• Proactively solves opportunities and challenges by implementing actionable solutions ensuring company profit, revenue and growth objectives are met or exceeded.
• Successfully identifies and creates opportunities to expand our company product and service offerings; successfully implements and achieves all company growth objectives.
• Contributes timely on any/all market, product and service offerings via all communication mediums and channels.
• Performs other duties as identified.

Skills:

• Outstanding communication skills, both written and verbal, with external constituents (prospects, customers, third-parties,…) and with fellow employees and Management.
• Excellent presentation skills, both externally with prospects, customers, and third-parties, as well as internally within the company.
• Successful and demonstratable skills to multi-task; successfully implement many and varied opportunities, programs, and/or projects continually.
• Sound business acumen for many and varied business opportunities and challenges.
• Create, develop, deliver, and implement well-reasoned recommendations and sound business decisions to Management timely.
• Effectively and successfully build relationships with prospects, customers, third-parties, fellow employees, and Management.
• Outstanding skills of taking the initiative, accurately assessing situations, circumstances, and opportunities, and then implementing successful solutions in a timely manner.
• Successful and demonstratable experience timely responding to/with and resolving opportunities, questions, concerns, and challenges.
• Exceptional project management, organizational, communication, and presentation skills, including all those customer-facing, external, and internal.
• Thrives working in a fast-paced, dynamic, active and high-volume work environment.
• Competent and proficient with all Microsoft applications and an ability to learn more.

Work Experience:

A minimum of three (3) years working in a similar role at a business-to-business manufacturing company with diverse product and service solutions.

Education:

High School Diploma, GED, Associates or Bachelor Degree in Business, Business Management, Marketing, or Liberal Arts.