Minco Products Inc.

  • Customer Service Representative

    Job Locations US-MN-Minneapolis
    ID
    2018-1756
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    At Minco, you can make a difference by being part of something that is evolving, growing and continually improving. Minco products can be found everywhere from on an oil rig miles under the sea to satellites miles above our heads - and in your doctor’s office! Our temperature sensing, controlling, and heating, as well as the flexible circuits that pull it all together, are in products that save people’s lives, explore the world, protect our military, and bring energy to everyone.

     

    Do you enjoy working closely with internal and external customers answering questions, reviewing documentation, processing orders and handling request for quotes?  Then this Customer Service Representative position is for you! Every day you will help Minco succeed by meeting our customer’s needs and working with Engineering, Planning, Finance and other departments to find solutions, work on continuous improvement activities and live Minco’s icare values -- Integrity, Communication, Accountability, Respect, & Energy.

    Responsibilities

    • Assist sales personnel with developing sales or account strategies for our key customers.
    • Develops relationships with internal and external customers. Work to understand business conditions, future needs, documents findings, and inform sales personnel of potential opportunities.
    • Respond to a wide variety of inquiries and/or complaints regarding products and/or services, basic contract requirements, quotes, delivery dates, adjustments to bills/orders, and other account management questions; requires a scope of knowledge regarding accounts.
    • Provide technical assistance and guidance regarding recurring to basic questions about product portfolios, specifications, and quotes; requires expanded cross functional knowledge regarding product groups.
    • Handle a variety of transactions; review and coordinate customer service activities pertaining to shipping, product schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
    • Develop, review, and track correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns to assist with the sales process and customer satisfaction.
    • Work as a liaison between sales personnel and customers to clarify orders, provide technical guidance, and facilitate recurring or new orders; assists with identifying and growing potential key accounts.
    • Manage customer websites.
    • Complete appropriate forms and documentation to facilitate the order process and responds to questions from sales and order management roles as necessary; ensures forms and documents comply with operational policies and procedures.
    • Receive order or quote information from fax, web-portal, email, or other sales/customer service personnel and enters required information into the database following department processes; follows up as necessary to clarify order and quote information

     

    Qualifications

    Basic Qualifications:

     

    • High School diploma or equivalent.
    • Two or more years of experience in managing customer service calls and e-mails in a fast-paced, knowledge-based technical customer service environment.
    • Two or more years of experience in order & quote processing, data entry, customer service or contract administration.

     

    Preferred Qualifications:

     

    • Ability to use an ERP system and basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc.) or equivalent experience.
    • Excellent organization, time management and customer services skills.
    • Good interpersonal, verbal, written communications skills utilized in a team environment.
    • Experience monitoring and growing key accounts, identifying customer problems and concerns in a timely manner, developing correspondence and communications.

     

    What Skills You Bring:

     

    • Demonstrated ability to effectively build relationships with employees and management.
    • Strong experience responding to and resolving questions and concerns.
    • Project management, organizational, analytical and presentation skills.
    • Demonstrated ability to work efficiently under conditions of multiple deadlines and changing priorities.
    • Experience working in a fast-paced, dynamic and multi-cultural environment.
    • Excellent written and oral communication skills for internal and external customer contact.

     

    This position is a regular full-time position located in our headquarters in Fridley, Minnesota.

     

    Why Minco?

     

    At Minco, we offer benefits and services that help balance work life and personal life, a competitive wage and benefits package, opportunities for continuous improvement and personal growth, casual denim Fridays and company celebrations – some of the many reasons that make Minco a great place to work!

     

    Find out why you would love working at Minco by learning more about our company culture and the rewards of working with us at www.minco.com/careers - then apply! Current Minco employees: please apply via your Employee page on iconnect. If you need assistance, please contact HumanResources@minco.com.

     

    We are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, marital, or disability status.

    We maintain a drug-free workplace and perform pre-employment substance abuse testing.

      

    Minco Products, Inc. is an E-Verify employer.

     

    This position requires use of information or access to hardware and software which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the definition of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

     

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